FAQ

{ "title": "Shipping", "id": "shipping", "body": "", "blocks": [{ "type": "text", "heading": "HOW QUICKLY WILL I RECEIVE MY ORDER?", "paragraph": "Please allow 2-3 business days for order processing. Once your order has shipped, you will receive an email confirmation with tracking number. Standard delivery to the east coast is normally 5-8 days. Standard delivery to the west coast and mid-west is between 3-5 days. Expedited shipping arrives in 2-3 days. For more delivery options and real-time tracking updates, we recommend that you create a 'UPS My Choice®' account.\"" },{ "type": "text", "heading": "DO YOU SHIP TO MY STATE?", "paragraph": "At this time we ship to all states within the domestic US, except Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, Rhode Island and Utah (sorry, we love you, we swear!). We do not ship internationally." },{ "type": "text", "heading": "DO YOU SHIP TO PO BOXES?", "paragraph": "P.O. Box addresses are NOT permitted and the following states prohibit online wine sales: Alabama, Alaska, Arkansas, Delaware, Kentucky, Mississippi, Rhode Island, and Utah. At this time we cannot ship to Hawaii or International addresses." },{ "type": "text", "heading": "DO I HAVE TO SIGN FOR MY DELIVERY?", "paragraph": "Yes we need your autograph! All wine deliveries must be signed for by someone over the age of 21." },{ "type": "text", "heading": "WHAT DO I DO IF MY ORDER WAS RETURNED TO SENDER?", "paragraph": "Ruh Roh. Orders returned to our warehouse as \"non-deliverable\" will incur a $30 restocking\/reshipping fee." },{ "type": "text", "heading": "HELP! MY ORDER WAS DAMAGED IN TRANSIT!", "paragraph": "If you receive a notice that your package was \"sent back for inspection\" this means your package was damaged in transit and will be returned to us. Not to worry! We will send a replacement shipment out shortly." },{ "type": "text", "heading": "HELP! MY ORDER HASN'T ARRIVED", "paragraph": "Oh no! Send us details at help@drinkmaie.com and we will help you out!" },{ "type": "text", "heading": "CAN I CHANGE MY SHIPPING ADDRESS", "paragraph": "If your order has not already shipped, reach out to our Customer Service team (help@drinkmaie.com) as soon as possible, and we will update the shipping information for you.\n\nIf your order has already shipped, you can contact our Customer Service team to request a package reroute. This service will incur a $30 reshipping fee. Alternatively, you can create a 'UPS My Choice®' account for more delivery options." },{ "type": "text", "heading": "HOW MUCH DOES SHIPPING COST?", "paragraph": "For orders under $75 shipping is $7.50 per order." },{ "type": "text", "heading": "TALK TO ME ABOUT SHIPPING TO MY STATE?", "paragraph": "Title to and ownership of alcoholic beverages passes from Maie Wines to buyer in the state in which the sale occurs, and the buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. The buyer may pick up the product at the seller’s location, or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Maie Wines makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. The buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax\/duty consequences of bringing the products to the buyer’s chosen destination." },{ "type": "text", "heading": "CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?", "paragraph": "To request an order cancelation, please contact us at help@drinkmaie.com. A re-stocking fee will be applied if the order has already shipped. We are unable to cancel an order if the package has already been confirmed as delivered by the carrier." },{ "type": "text", "heading": "CAN I SCHEDULE A DELIVERY DATE FOR MY ORDER?", "paragraph": "You can reach out to UPS directly to arrange a different delivery date. We recommend signing up for UPS MyChoice where you can manage your shipments and receive delivery updates. An adult signature (21+) is required for delivery and UPS will make 3 delivery attempts before the package is returned to our warehouse. A restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date." }] }

{ "title": "Product", "id": "product", "body": "", "blocks": [{ "type": "text", "heading": "HOW MANY OUNCES ARE IN YOUR BOTTLES", "paragraph": "Our bottles are filled with 187ml (or roughly 6.5oz) of delicious wine!" },{ "type": "text", "heading": "IS THE WINE GLUTEN FREE?", "paragraph": "It is highly unlikely that there is gluten in the wine; however there is a small chance contact with gluten could have happened in the bottling process." },{ "type": "text", "heading": "WHAT IS YOUR ROSE MADE OF?", "paragraph": "38.5% Syrah, 23.0% Malbec, 15.7% Grenache, 11.6% Tempranillo, 7.3% Mourvedre, and 3.9% Zinfandel" },{ "type": "text", "heading": "WHERE ARE YOUR GRAPES FROM?", "paragraph": "It depends on the varietal! Our Pinot Noir is sourced from Santa Barbara County\/Central Coast AVA\/Santa Maria Valley AVA \u0026 Sauvignon Blanc are created from California Grown grapes whereas our rosé grapes are grown in the central valley." },{ "type": "text", "heading": "HOW MANY MINI BOTTLES MAKE UP ONE BOTTLE?", "paragraph": "A 4 pack equates to 1 bottle of wine, \nA 6 pack equates to a bottle and a half of wine, \nA 9 pack equates to just over 2 1\/4 bottles of wine, \nA 12 pack equates to 3 bottles of wine." },{ "type": "text", "heading": "CAN I CURATE MY OWN COLLECTION BY PICKING OUT MY OWN WINES?", "paragraph": "At this time, we do not have that option." },{ "type": "text", "heading": "HOW MANY VARIETALS ARE IN YOUR COLLECTION?", "paragraph": "We are currently offering three different varietals and plan to roll out many more! Have a request? Email us at help@drinkmaie.com" }] }